Return & Refund Policy

Returns

We accept returns within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be in its original packaging.
• Proof of purchase is required.

Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made products.
• Gift cards.
• Clearance or final sale items.
• Products damaged due to misuse.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with:

• Your order number.
• Photos or videos showing the issue.

We will review the claim and offer a replacement or refund if approved.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
• Original shipping charges are non-refundable.

Order Cancellations

Orders can be canceled within 12 hours of purchase. Once processing has begun, cancellation may not be possible.

Contact Us

For return and refund requests, please contact:

Email: zenorixstorecom@gmail.com

Store Name www.zenorixstore.com