Shipping policy

Shipping Policy for Zenorix Store

Shipping Policy
Effective Date: June 2026

Welcome to Zenorix Store. We are committed to delivering your orders safely and efficiently. Please review our shipping policy below.

Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.

  • Orders are not processed or shipped on weekends or public holidays.

  • During peak seasons or promotional periods, processing times may be slightly longer.

Shipping Times

Estimated delivery times:

  • United States: 7–15 business days

  • Canada: 8–18 business days

  • United Kingdom: 7–15 business days

  • Australia & New Zealand: 8–18 business days

  • Europe: 7–20 business days

  • Rest of the World: 10–25 business days

Delivery times are estimates and may vary due to customs, carrier delays, weather conditions, or other factors beyond our control.

Shipping Costs

  • Shipping fees are calculated at checkout based on the customer's location and selected shipping method.

  • Free shipping promotions, if available, will be clearly displayed on the website.

Order Tracking

  • Once your order has been shipped, you will receive a tracking number via email.

  • Tracking information may take 24–72 hours to become active.

Customs, Duties & Taxes

  • International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

  • Customers are responsible for any applicable customs charges.

Incorrect Address Information

  • Customers are responsible for providing accurate shipping information.

  • We are not responsible for delays or lost packages resulting from incorrect or incomplete addresses.

Lost or Delayed Packages

  • If your package is significantly delayed or appears lost, please contact our support team.

  • We will work with the shipping carrier to investigate the issue and assist in finding a solution.

Damaged Items

If your order arrives damaged:

  1. Take clear photos of the damaged item and packaging.

  2. Contact us within 48 hours of delivery.

  3. Our team will review your claim and provide a replacement or refund if approved.

Contact Us

For shipping-related questions, please contact us:

Website: www.zenorixstore.com
Email: zenorixstorecom@gmail.com

Note: Shipping times are estimates and are not guaranteed. Delays caused by customs, carriers, or unforeseen circumstances are outside our control.